Privacy policy
Last updated: 4 August 2026
Shopping Time is an online store based in Lahore. This page explains what we do with your personal information — what we collect, why we need it, who else sees it, and what you can ask us to do about it.
It applies when you browse www.shoppingtime.pk, place an order, open an account, sign up for our emails, or get in touch. If anything here doesn't sit right with you, please email us before you order.
1. What we collect
Most of what we hold, you gave us yourself when you placed an order or wrote to us:
- Your name
- Email address
- Mobile or landline number
- Billing and delivery address
- What you ordered, and when
- Your login details, if you created an account
- Payment details connected to your order
- Anything you send us — messages, reviews, complaints, questions
The website also records some things on its own: your IP address, which browser and device you're on, and which pages you looked at. That's standard for any online store, and it's how we tell what's working on the site and what isn't.
We don't ask for more than we need. If a piece of information isn't required to get your parcel to your door, answer your question, or keep the store running, we don't collect it.
2. Payments
Payments go through a third party — a bank, a payment gateway, or a mobile wallet, depending on how you choose to pay. Those providers handle your card details on their own systems. Full card numbers don't sit on ours.
If you order Cash on Delivery, there's no card involved at all. We pass your name, address, phone number and the amount due to the courier so the rider can collect it at your door.
3. What we use it for
- Taking, confirming and packing your order
- Booking the delivery and tracking it
- Sending you order and delivery updates
- Checking and processing payment
- Answering questions, complaints, returns and refund requests
- Running your account, if you have one
- Fixing and improving the website
- Spotting fraud, fake orders and misuse
- Keeping proper records of sales, for our books and for tax
- Sending you offers and news — but only if you asked for them
4. Delivery
We can't deliver anything without handing some details to a courier. Depending on the order, that means your name, phone number, address, order number, what's in the parcel, and the COD amount if you're paying at the door.
Couriers and riders get what they need to complete the delivery. Nothing beyond that.
5. Who else sees your information
Running an online store takes a few outside services. The ones that may handle your details include:
- Courier and delivery companies
- Payment gateways, banks and wallet providers
- Our website host and e-commerce platform
- Customer support and messaging tools
- Analytics providers
- Email and marketing platforms
- Our accountants and other professional advisers
When these companies handle your information for us, they're only meant to use it for the job we hired them to do.
We may also hand over information where the law requires it, where a court or government body makes a lawful request, or where we need it to protect our business, our customers, or our legal position.
What we don't do is sell your details or rent our customer list to anyone. Your information isn't a product.
6. Cookies
Our site uses cookies — small files your browser stores. They stop your cart emptying when you click to another page, remember your preferences, keep you logged in, and tell us roughly how people move around the site. Some also help us measure whether our advertising is working.
You can block or delete cookies in your browser settings. Fair warning: parts of the site, the cart especially, won't behave properly without them.
7. Emails and offers
If you sign up to our list, we'll email you about new stock, sales, discounts and offers.
You can stop those any time. Click unsubscribe at the bottom of any message, or email theshoppingtimepk@gmail.com and ask.
Unsubscribing stops the marketing, not the essentials. We'll still email you about an order you've placed — confirmations, dispatch notices, delivery problems, refunds, or anything to do with your account.
8. Keeping it safe
We take sensible steps to keep your information secure and to limit who inside the business can see it.
We won't pretend it's bulletproof — no website anywhere can honestly promise that. So please use a password you don't use elsewhere, keep your account details to yourself, and never send us card numbers, PINs or passwords over WhatsApp, social media or email. We will never ask you for them that way. If someone claiming to be us does, it isn't us.
9. How long we keep it
We keep your information for as long as there's a reason to. Order and payment records stay longer, because we're required to keep them — for our accounts, for tax, and in case a dispute or refund comes up months later.
Once there's no reason left to hold something, we delete it or strip your name from it.
10. Your choices
Write to us if you want to:
- Know what we hold about you
- Correct something that's wrong or out of date
- Update your account details
- Have information deleted
- Stop marketing emails
- Complain about how your details have been handled
Send it to theshoppingtimepk@gmail.com and we'll come back to you as quickly as we can.
We can't always delete everything on request. Records tied to a completed sale, a payment, or a tax obligation have to stay. Where that applies, we'll tell you what we're keeping and why, rather than leaving you guessing.
11. Links to other sites
You'll find links on our site to social media, payment pages and other outside services. Once you click through, you're on their site under their rules, and their privacy policy applies instead of ours.
Worth reading it before you hand over anything personal. We can't take responsibility for how other companies handle your information.
12. Children
Our store isn't meant for children, and we don't knowingly collect their information.
If you're a parent or guardian and you think your child has given us details, email theshoppingtimepk@gmail.com. We'll look into it and remove what we find.
13. Services based outside Pakistan
Some of the tools we rely on — hosting, analytics, email, payments — are run by companies abroad, and their servers may sit outside Pakistan. That means some of your information is processed overseas as part of running the store.
We stick to established providers who take security seriously.
14. Changes to this policy
We'll update this page when the business changes, when we add new services, or when the rules change. The date at the top always shows the last revision.
Worth a look now and then.
15. Contact us
Questions or concerns about any of this, or about your information generally:
Shopping Time
403-G1, Johar Town, Lahore, Pakistan
Email: theshoppingtimepk@gmail.com
Phone: 0300-4550005
Web: www.shoppingtime.pk
A real person reads that inbox. We'll answer as soon as we can.