Shipping policy

Shipping & Delivery Policy

Last updated: 9 July 2026

Here’s how your order gets from ShoppingTime.pk to your doorstep — including the details that are often left unclear until you’re already wondering where your parcel is.

The Short Version

  • We deliver across Pakistan, subject to courier service availability.

  • Orders are normally processed and dispatched within 4–5 working days.

  • Delivery after dispatch usually takes 2–8 working days, depending on your location.

  • Cash on Delivery (COD) is available for eligible orders and locations.

  • We currently use Leopards Courier and Fastex, along with other courier partners where required.

  • You’ll receive tracking information once your parcel has been booked with the courier.

Where We Deliver

We deliver across Pakistan, including:

Punjab, Sindh, Khyber Pakhtunkhwa (KPK), Balochistan, Islamabad Capital Territory, Gilgit-Baltistan, and Azad Jammu & Kashmir (AJK).

Some remote or restricted areas may require additional delivery time. There may also be locations that are temporarily or permanently outside a courier partner’s service network.

If we’re unable to deliver to your address, we’ll contact you before dispatch. If you have already prepaid for the order and delivery is not possible, the applicable amount will be refunded according to our Refund Policy.

How Long Delivery Takes

There are two separate timelines:

1. Order Processing

This includes confirming, picking, checking, packing, and preparing your order before handing it over to the courier.

Estimated processing time: 4–5 working days.

2. Courier Transit

Once the parcel has been dispatched, estimated courier delivery times are:

Location Estimated Transit Time After Dispatch
Lahore, Karachi, Islamabad, Rawalpindi 2–3 working days
Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad and other major cities 3–4 working days
Smaller towns and rural areas 4–5 working days
Gilgit-Baltistan, AJK and remote areas of Balochistan 5–8 working days

Working days are Monday to Saturday, excluding Sundays and public holidays.

Orders received after our daily processing cut-off may begin processing on the next working day.

Delivery times are estimates, not guaranteed delivery dates.

Once a parcel has been handed over to the courier, delays may occur because of weather, flooding, road closures, strikes, security situations, public holidays, peak shopping periods, courier backlogs, operational issues, or other circumstances outside our reasonable control.

We’ll always do our best to help you locate a delayed parcel.

Shipping Charges

Our standard shipping charges are:

Order / Shipment Shipping Charge
Orders under Rs. 1,500 Rs. 300 for up to 500g
Orders of Rs. 10,000 or above Free shipping*

*Terms and conditions may apply.

Additional charges may apply for:

  • Parcels weighing more than 500g

  • Remote or special-service locations

  • Cash on Delivery services

  • Oversized shipments

  • Reshipment after an unsuccessful delivery

Any applicable shipping or COD charges will be shown or communicated before your order is finalized or dispatched.

Cash on Delivery Charges

A COD service charge of Rs. 300 may apply, in addition to applicable shipping charges.

The final payable amount should be communicated to you before dispatch. A courier should not charge you more than the confirmed amount.

If a courier asks for an amount different from your confirmed order total, please contact us before making payment:

WhatsApp: 0332-0800008

Payment Methods

Depending on the order and availability, we may offer:

Cash on Delivery (COD)

Pay the courier when your parcel reaches you.

COD availability may depend on your location, order value, product type, previous order history, and courier service availability.

Please try to keep the correct amount ready, as courier riders may not always carry change.

EasyPaisa / JazzCash

You may also pay through EasyPaisa or JazzCash where these options are available at checkout or provided by our customer support team.

Additional payment methods may be introduced from time to time.

COD remains an important option for online shoppers in Pakistan because we believe trust should be earned through reliable service.

Tracking Your Parcel

Once your order is booked with the courier, we’ll provide your tracking number through the contact information associated with your order.

Depending on the courier, tracking details can take approximately 12–24 hours after booking to appear or update in the courier’s system.

If tracking information does not update immediately, that does not necessarily mean your parcel has not been dispatched.

If there is still no meaningful tracking update after approximately 48–72 hours, contact us with your order number and tracking number.

Courier Tracking

Leopards Courier:
https://pk.leopardscourier.com/tracking

For other courier partners, we’ll provide the appropriate tracking details with your shipment information.

Please Provide the Correct Delivery Address

Incorrect or incomplete addresses are one of the most common causes of delayed or failed deliveries.

Please provide:

  • House, apartment, shop or office number

  • Street number or name

  • Sector, block or area

  • City

  • Nearby landmark where helpful

  • Correct and active mobile number

Courier riders may call you before delivery.

If your phone number is incorrect, switched off, or repeatedly unanswered, the courier may mark the delivery attempt as unsuccessful.

Need to Correct Your Address?

Contact us as soon as possible:

WhatsApp: 0332-0800008

If your order has not yet been dispatched, we can normally update the address.

Once the parcel has been handed over to the courier, address changes depend on the courier’s policies and operational capabilities. We cannot guarantee that an address can be changed after dispatch.

Failed Delivery Attempts

Courier companies normally make one or more delivery attempts depending on their own service policies and the destination.

A delivery may fail because:

  • The customer is unavailable

  • The phone number is unreachable

  • The address is incomplete or incorrect

  • The customer refuses the parcel

  • The courier cannot access the delivery location

  • Other delivery restrictions apply

If the parcel is returned to us, we’ll try to contact you.

Depending on the circumstances, you may be able to:

Request Reshipment

We can arrange another shipment where possible. Additional shipping and/or COD charges may apply because the original courier charges have already been incurred.

Cancel the Order

For prepaid orders, refunds will be handled according to our Refund & Return Policy, including any applicable deductions or non-refundable shipping charges stated in that policy.

Returned parcels may be restocked if we cannot reach you within a reasonable period after the parcel returns to us.

When Your Order Is Late

Delivery delays can happen.

Common reasons include:

  • Heavy rain or flooding

  • Eid and other public holidays

  • Peak shopping periods

  • Courier backlogs

  • Strikes

  • Road closures

  • Security situations

  • Remote-area routing

  • Courier system or operational outages

These circumstances are outside our direct control once a parcel has entered the courier network.

What we can do is help investigate.

If your parcel has exceeded the estimated delivery period, send us:

  • Your name

  • Order number

  • Tracking number, if available

WhatsApp: 0332-0800008

We’ll contact or follow up with the relevant courier wherever reasonably possible.

If Your Order Arrives Damaged

We take reasonable care when packing products, particularly skincare, cosmetics, liquids, glass bottles, pumps, jars and other damage-sensitive items.

However, courier handling can occasionally result in damage.

If your parcel arrives damaged, please:

  1. Take clear photographs of the parcel before fully unpacking it, including the outer courier packaging, box, tape and shipping label.

  2. Take photographs and, where possible, a short video of the damaged product.

  3. Contact us within 48 hours of receiving the parcel.

  4. Keep the original packaging until your claim has been reviewed.

WhatsApp: 0332-0800008

Where a product is confirmed to have been damaged during delivery and qualifies under our Refund & Return Policy, we may arrange a replacement, refund, store credit, or another appropriate resolution at no additional shipping cost to you.

Photos and videos are important because they help us verify the issue and raise a claim with the courier.

Visibly Damaged Parcels

If a parcel is visibly crushed, torn, leaking, opened, resealed or wet when the courier arrives, you may refuse to accept it where the courier’s procedure allows.

Please contact us immediately afterward so we can investigate and advise you on the next step.

Packaging

We aim to package orders securely and discreetly.

Depending on the products in your order, packaging may include:

  • Plain or branded outer courier packaging

  • Protective bubble wrap

  • Foam or other protective material

  • Sealed or secured bottles and containers

  • Additional protection for glass or leak-sensitive products

We generally avoid placing unnecessary product information on the outside of the courier package.

Your privacy matters to us.

Courier Responsibility

We carefully prepare and dispatch your order, but courier companies operate as independent third-party delivery service providers.

Once an order enters the courier network, certain parts of the delivery process — including route planning, delivery attempts, transit delays and operational decisions — are controlled by the courier.

ShoppingTime.pk will nevertheless make reasonable efforts to assist customers with tracking, delayed shipments, damaged parcels and courier-related issues.

Order Verification

For security and fraud-prevention purposes, ShoppingTime.pk may contact you to verify your order before dispatch.

Orders may be placed on hold or cancelled if:

  • Contact information cannot be verified

  • The delivery address appears incomplete or incorrect

  • A COD order cannot be confirmed

  • There is a history of repeated refused or undelivered COD orders

  • We reasonably suspect fraudulent, abusive or unauthorized activity

We reserve the right to request advance payment for certain orders where reasonably necessary.

Contact Us

For questions about your shipment or delivery:

WhatsApp: 0332-0800008
Email: support@shoppingtime.pk
Customer Support Hours: Monday to Saturday, 9:00 AM–5:00 PM PKT
Address: 403-G1, Johar Town, Lahore, Pakistan

For faster support, please include your order number when contacting us.

Shopping Time
shoppingtime.pk
Trusted Shopping

One important business point: I recommend reviewing the “Rs. 300 COD + shipping” structure before publishing. If an order under Rs. 1,500 means Rs. 300 shipping + Rs. 300 COD = Rs. 600 delivery-related charges, that needs to be stated very clearly at checkout because it could materially hurt conversion.