Terms of service

TERMS OF SERVICE

Last updated: 9 August 2026

Welcome to Shopping Time — shoppingtime.pk.

We know Terms of Service are usually written like nobody is supposed to understand them. Ours are different.

These Terms explain, in reasonably plain language, what you can expect from us, what we expect from you, how orders work, what happens when something goes wrong, and where each party's responsibilities begin and end.

By visiting shoppingtime.pk, creating an account, placing an order, purchasing a product, contacting us through the website, submitting a review, participating in a promotion, or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use the website or place an order.

These Terms should be read together with our:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Refund, Return & Exchange Policy

  • Any product-specific instructions or warnings

  • Any promotion-specific terms displayed at the time of an offer

Together, these documents form the terms governing your use of ShoppingTime.pk.

1. WHO SHOPPING TIME IS

Shopping Time operates the e-commerce website:

shoppingtime.pk

The website is operated by:

ShoppingTime.pk
Trading as: Shopping Time
Address: 403-G1, Johar Town, Lahore, Pakistan
NTN / Registration Number: 3520218284341

Customer Support:

Email: support@shoppingtime.pk
WhatsApp: 0332-0800008
Support Hours: Monday to Saturday, 9:00 AM–5:00 PM PKT

Throughout these Terms:

“Shopping Time,” “ShoppingTime.pk,” “we,” “our,” and “us” refer to the business operating shoppingtime.pk.

“You,” “your,” “customer,” or “user” refers to any person accessing the website, creating an account, communicating with us, or purchasing through ShoppingTime.pk.

2. WHAT SHOPPING TIME DOES

ShoppingTime.pk is an e-commerce and marketing platform through which customers can discover and purchase products available on our website.

Depending on the product, Shopping Time may act as a:

  • Retailer

  • E-commerce seller

  • Distributor

  • Reseller

  • Marketing platform

  • Fulfilment channel

Products sold through ShoppingTime.pk may be manufactured, formulated, imported, distributed, marketed, or owned by third-party brands, manufacturers, suppliers, importers or distributors.

Unless a product page expressly states otherwise, you should not assume that Shopping Time is the manufacturer of that product.

Where another company manufactures or owns a product, its brand name, manufacturer details, ingredients, specifications, instructions, warnings and other information may originate from that manufacturer or authorized supplier.

Shopping Time remains responsible for the obligations that applicable law places on us in our capacity as an e-commerce seller or retailer. Nothing in these Terms is intended to remove rights that cannot legally be excluded.

3. WHO MAY USE SHOPPINGTIME.PK

You may browse the website regardless of age, but you must generally be 18 years of age or older to independently place an order or enter into a purchase transaction with us.

If you are under 18:

  • A parent or legal guardian should place the order for you;

  • The payment method should be used with the cardholder/account holder's permission;

  • The responsible adult should review the product, ingredients, warnings and instructions where relevant.

This is particularly important for skincare, cosmetic, wellness and personal-care products containing active ingredients.

By placing an order, you represent that:

  • You are legally capable of entering into the transaction;

  • The information you provide is accurate;

  • You are authorized to use the payment method provided; and

  • The order is being placed for a lawful purpose.

4. PRODUCTS SOLD ON SHOPPINGTIME.PK

Shopping Time may offer products including, but not limited to:

  • Skincare

  • Cosmetics

  • Personal-care products

  • Beauty products

  • Hair-care products

  • Lifestyle products

  • Consumer goods

  • Other products lawfully offered through the website

Our inventory and product categories may change over time.

The fact that a product appears on ShoppingTime.pk does not mean that it will remain available indefinitely.

We may add, discontinue, replace, restrict or remove products without prior notice.

5. IMPORTANT SKINCARE, COSMETIC & PERSONAL-CARE DISCLAIMER

Please read this section carefully.

Cosmetic and personal-care products are not automatically medicines simply because they contain active ingredients or are marketed for a particular appearance-related concern.

Unless a product is specifically classified and represented otherwise in accordance with applicable law, cosmetic products are not intended to diagnose, treat, cure or prevent disease.

Information provided through:

  • Product descriptions

  • Blog articles

  • Advertising

  • Social-media posts

  • Videos

  • Product comparison pages

  • WhatsApp conversations

  • Customer-support messages

  • Routine recommendations

  • Influencer content

  • FAQs

is provided for general product and consumer information.

It should not be treated as individualized medical advice.

6. RESULTS ARE NOT GUARANTEED

People respond differently to skincare, cosmetics and personal-care products.

Results can depend on factors including:

  • Skin type

  • Genetics

  • Hormones

  • Age

  • Existing skin conditions

  • Climate

  • Humidity

  • Sun exposure

  • Diet

  • Lifestyle

  • Other products being used

  • Prescription medicines

  • Frequency of use

  • Correct application

  • Length of use

  • Individual sensitivity

A product that works extremely well for one customer may produce different results for another customer.

Before-and-after photographs, testimonials, reviews, demonstrations, influencer experiences and customer stories represent individual experiences unless we specifically state otherwise.

They are not guarantees that another person will obtain the same result.

No legitimate skincare product can guarantee an identical outcome for every person.

7. PATCH TESTING & SAFE USE

For cosmetic or personal-care products, particularly products containing active ingredients, we strongly recommend following the manufacturer's directions and performing an appropriate patch test before full use where recommended.

You should:

  • Read the product label;

  • Review the ingredient list;

  • Follow the manufacturer's directions;

  • Observe any warnings;

  • Avoid exceeding recommended use;

  • Keep products away from children where appropriate;

  • Store products according to instructions;

  • Avoid using expired products;

  • Stop using a product if you experience a significant adverse reaction.

If irritation, swelling, persistent burning, significant redness, allergic symptoms or another concerning reaction occurs, discontinue use and seek appropriate professional medical advice where necessary.

8. MEDICAL CONDITIONS, PREGNANCY & PRESCRIPTION TREATMENTS

You should consider professional medical advice before introducing active skincare or similar products if you:

  • Have a diagnosed skin condition;

  • Have a history of severe allergies;

  • Have highly sensitive skin;

  • Are undergoing dermatological treatment;

  • Are using prescription retinoids;

  • Are using hydroquinone;

  • Are using topical or oral antibiotics;

  • Are using prescription acne treatments;

  • Have recently undergone cosmetic procedures;

  • Are pregnant;

  • Are breastfeeding; or

  • Have another medical reason to question whether an ingredient is appropriate for you.

Shopping Time customer-support representatives are not substitutes for doctors, pharmacists or dermatologists.

9. REGULATORY & MANUFACTURER INFORMATION

Products are subject to the laws, standards, classifications and regulatory requirements applicable to their particular category.

Where a product is represented as registered, enlisted, licensed, certified, approved or manufactured under a particular regulatory framework, that statement should relate to the specific product or manufacturer concerned.

Shopping Time does not intend to imply that every product sold on the website has the same regulatory classification.

Where regulatory, manufacturing or certification information is important to your purchasing decision, please review the product page or contact us before ordering.

We may request or rely upon product documentation supplied by manufacturers, brands, distributors or suppliers.

10. PRODUCT INFORMATION

We make reasonable efforts to provide useful and accurate information about products.

Information may include:

  • Product name

  • Size

  • Quantity

  • Weight

  • Ingredients

  • Active ingredients

  • Concentrations

  • Usage directions

  • Warnings

  • Benefits

  • Country of origin

  • Manufacturer

  • Distributor

  • Packaging

  • Expiry information

  • Suitability

  • Product images

However, manufacturers may occasionally change:

  • Packaging

  • Labels

  • Ingredients

  • Formula

  • Bottle design

  • Colour

  • Size

  • Artwork

  • Instructions

  • Manufacturing location

  • Product specifications

without immediately providing updated photography or information to every retailer.

If the exact formulation, ingredient, package design or other characteristic is particularly important to you, contact us before ordering.

11. PRODUCT IMAGES & COLOUR ACCURACY

We try to display products as accurately as reasonably possible.

However, appearance may differ because of:

  • Screen calibration

  • Phone display settings

  • Lighting

  • Photography

  • Image compression

  • Packaging revisions

  • Manufacturer design changes

  • Batch differences

A product image is therefore illustrative unless expressly stated to represent a guaranteed package design.

Minor packaging differences alone do not necessarily mean that a product is incorrect or counterfeit.

12. PRODUCT AUTHENTICITY

Shopping Time does not knowingly offer counterfeit products.

Where products belong to third-party brands, trademarks and product designs remain the property of their respective owners.

If you have a genuine concern regarding:

  • Product authenticity

  • Batch coding

  • Packaging

  • Tampering

  • Expiry

  • Manufacturer information

  • Label differences

please contact us with your order number and clear photographs.

We will review the concern and, where appropriate, consult the supplier, distributor or manufacturer.

13. PRODUCT AVAILABILITY

Adding a product to your cart does not reserve it.

Inventory may change between the time you:

  1. View the item;

  2. Add it to your cart;

  3. Begin checkout; and

  4. Complete the order.

In rare circumstances an item may become unavailable after an order is placed.

If that happens, we may:

  • Remove the unavailable item;

  • Offer an alternative with your agreement;

  • Delay dispatch while awaiting stock;

  • Cancel the affected item; or

  • Cancel the order.

For prepaid orders, any amount due back to you will be refunded according to the applicable refund procedure.

We will not intentionally substitute a materially different product without your consent.

14. PRICES

Unless otherwise stated, prices displayed on ShoppingTime.pk are in:

Pakistani Rupees (PKR).

Applicable:

  • Shipping fees

  • COD charges

  • Taxes

  • Remote-area charges

  • Weight-based charges

  • Discounts

  • Promotional deductions

may be calculated separately depending on the order.

The final amount payable should be shown or communicated before the transaction is completed or dispatched.

15. PRICE CHANGES

We may change product prices at any time.

A future price increase or decrease does not normally affect an order that has already been accepted and processed at the previously confirmed price.

Likewise, if a product becomes cheaper after you purchase it, we are not automatically required to refund the difference unless a specific price-protection promotion says otherwise.

16. OBVIOUS PRICING ERRORS

Humans, software and databases occasionally make mistakes.

Examples include a product accidentally appearing as:

  • Rs. 0

  • Rs. 10

  • Rs. 50 instead of Rs. 5,000

  • 90% off instead of 9% off

  • A bundle price applied to each individual item

If a price is clearly and objectively incorrect, we reserve the right, subject to applicable law, to correct the error and cancel an affected order.

If you prepaid, we will refund the affected payment.

Where practical, we may also give you the opportunity to purchase the item at the correct price.

We will not use this provision to cancel a legitimate promotion simply because it proved commercially successful.

17. SALES, DISCOUNTS & PROMOTIONAL OFFERS

Promotions may be subject to:

  • Start and end dates

  • Limited stock

  • Specific products

  • Specific payment methods

  • Minimum order values

  • Maximum discount amounts

  • Geographic restrictions

  • One use per customer

  • One use per mobile number

  • One use per account

  • One use per household

  • Coupon restrictions

  • Brand exclusions

Promotion-specific terms displayed with the offer form part of these Terms.

Unless explicitly stated otherwise:

  • Discounts cannot be converted into cash;

  • Coupons cannot be sold or transferred commercially;

  • Multiple promotions may not be combinable;

  • Cancelled or returned items may affect discount eligibility;

  • Free gifts may need to be returned if the qualifying purchase is returned.

We will make reasonable efforts to disclose important promotional conditions clearly.

18. ORDERS

When you submit an order, you are making an offer to purchase the products in that order.

An automated:

  • Order number

  • Email

  • SMS

  • WhatsApp message

  • Checkout confirmation

may acknowledge that we received your order.

It does not necessarily mean that your order has been finally accepted.

Unless applicable law requires otherwise, acceptance generally occurs when we process and dispatch the order.

19. ORDER VERIFICATION

We may verify orders before dispatch.

Verification can include confirming:

  • Your name

  • Mobile number

  • Address

  • Order contents

  • COD acceptance

  • Payment

  • Delivery area

Verification may take place through:

  • Phone

  • WhatsApp

  • SMS

  • Email

  • Automated verification systems

Failure to respond may delay or cancel the order.

20. OUR RIGHT TO REFUSE OR CANCEL AN ORDER

We may refuse, hold or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Payment cannot be verified;

  • We suspect fraud;

  • Information appears false;

  • The delivery address is incomplete;

  • The courier cannot serve the destination;

  • There is an obvious pricing error;

  • A promotion has been abused;

  • An order violates quantity restrictions;

  • We reasonably believe the order is intended for unauthorized resale;

  • A customer has repeatedly refused COD orders;

  • Previous parcels repeatedly returned because the customer was unreachable;

  • The transaction appears unlawful;

  • Fulfilment would violate regulatory requirements;

  • A technical error affected the transaction.

Where we cancel a prepaid order, the appropriate amount will be refunded according to the payment and refund process.

21. PURCHASE QUANTITY & RESELLING

Products sold through the retail website are primarily intended for ordinary consumer purchases unless otherwise stated.

We may apply reasonable quantity limits.

Large-volume, suspicious or repeated orders may be reviewed to determine whether they appear to be:

  • Wholesale purchases

  • Unauthorized reselling

  • Automated purchases

  • Promotional abuse

  • Fraudulent transactions

Commercial resellers should contact us separately regarding distribution, wholesale or reseller arrangements.

22. PAYMENT METHODS

Payment methods may include, where available:

  • Cash on Delivery

  • EasyPaisa

  • JazzCash

  • Bank transfer

  • Debit or credit card

  • Other payment methods displayed at checkout

Not every payment method will necessarily be available for every order.

We may add or remove payment methods over time.

23. PAYMENT AUTHORIZATION

When submitting payment information, you confirm that:

  • The information is correct;

  • You are authorized to use the payment method;

  • The transaction is not fraudulent;

  • Sufficient funds are available where applicable.

Payment providers may independently perform:

  • Fraud screening

  • Authorization

  • Identity verification

  • Transaction monitoring

Shopping Time does not control every decision made by an external payment provider.

24. CASH ON DELIVERY

Cash on Delivery is available where supported by our courier network and approved for the order.

COD may be restricted based on factors including:

  • Order value

  • Location

  • Product type

  • Courier availability

  • Previous order history

  • Repeated refusals

  • Fraud risk

The amount payable should match the amount communicated in your final order details.

If a courier asks for an unexpected amount, contact us before paying:

WhatsApp: 0332-0800008

25. REPEATED COD REFUSALS

Cash on Delivery creates real courier and return costs even when a customer refuses a parcel.

If an account, phone number, address or customer has a pattern of:

  • Placing orders and refusing them;

  • Providing unreachable contact information;

  • Intentionally providing incorrect addresses;

  • Repeatedly failing to receive confirmed orders;

we may:

  • Disable COD;

  • Require advance payment;

  • Cancel future COD orders;

  • Restrict account access.

This is intended to prevent abuse, not punish genuine customers who experience an occasional legitimate delivery problem.

26. PAYMENT SECURITY & SCAMS

Shopping Time will never legitimately require your ATM PIN or mobile-wallet PIN.

You should never provide an OTP to a person claiming to be Shopping Time unless the purpose and secure process have been independently verified and the OTP is specifically intended for a transaction you initiated.

Be especially cautious of someone claiming they need:

  • Your PIN;

  • Full debit/credit card credentials;

  • Remote access to your phone;

  • A payment sent to an unrelated personal account;

  • An OTP to “release” a refund.

If a message looks suspicious, contact us through the official details published on shoppingtime.pk.

27. ORDER CANCELLATIONS BY CUSTOMERS

If you want to cancel an order, contact us as quickly as possible.

If the parcel has not been dispatched, we will make reasonable efforts to cancel it.

Once it has entered the courier network, cancellation may no longer be operationally possible.

If a dispatched COD parcel is simply refused without contacting us, courier and return costs are still incurred and may affect future COD eligibility.

Prepaid cancellations and refunds are subject to our Refund, Return & Exchange Policy.

28. SHIPPING & DELIVERY

Shipping is governed by our separate Shipping & Delivery Policy, which forms part of these Terms.

Delivery times are estimates unless we expressly guarantee a particular service.

Delivery can be affected by matters including:

  • Weather

  • Flooding

  • Road closures

  • Eid and public holidays

  • Courier backlogs

  • Security conditions

  • Strikes

  • Remote-area routes

  • Incorrect addresses

  • Unanswered phones

  • Operational failures

  • Events outside our reasonable control

Once a parcel has been handed to a courier, we do not physically control every stage of transportation.

However, we will make reasonable efforts to help investigate legitimate delivery problems.

29. DELIVERY INFORMATION

You are responsible for providing accurate delivery information.

Please check:

  • Recipient name

  • Mobile number

  • House/shop/office number

  • Street

  • Area/block/sector

  • City

  • Postal information where necessary

  • Useful landmark

Orders delayed or returned because inaccurate information was supplied may attract additional shipping costs if reshipment is requested.

30. DELIVERY ATTEMPTS

Courier companies determine their own delivery-attempt procedures.

A parcel may be returned if:

  • You cannot be reached;

  • Your phone is switched off;

  • Nobody is available;

  • The address is incorrect;

  • Access is restricted;

  • Delivery is refused.

Additional charges may apply if you request reshipment following an unsuccessful delivery not caused by Shopping Time.

31. INSPECTING YOUR PARCEL

When your order arrives, particularly for fragile, liquid, cosmetic or skincare items, check the parcel reasonably promptly.

If the package appears:

  • Crushed

  • Opened

  • Torn

  • Wet

  • Leaking

  • Resealed

  • Seriously damaged

photograph or record its condition where practical.

This evidence can materially help us investigate the issue with the courier.

32. DAMAGED, WRONG OR MISSING ITEMS

If you receive:

  • A damaged item;

  • An incorrect product;

  • An incomplete order;

  • A leaking product;

  • A parcel with evidence of tampering;

contact us as soon as possible in accordance with the time limits in our Refund, Return & Exchange Policy.

We may request:

  • Order number

  • Photographs

  • Video

  • Courier packaging

  • Shipping label

  • Batch details

  • Product packaging

These requests are intended to verify and resolve claims, not create unnecessary obstacles for genuine customers.

Eligible claims may result in a:

  • Replacement

  • Refund

  • Store credit

  • Missing-item shipment

  • Other appropriate resolution

depending on the circumstances and applicable policy.

33. RETURNS, REFUNDS & EXCHANGES

Returns, refunds and exchanges are governed by our separate Refund, Return & Exchange Policy.

Certain products may have special restrictions for legitimate hygiene, safety or tamper-protection reasons.

For example, eligibility may differ where a product has been:

  • Opened

  • Used

  • Unsealed

  • Altered

  • Damaged after delivery

  • Stored improperly

This does not affect remedies available where a product was supplied incorrectly, arrived damaged, was materially defective, or where applicable law provides otherwise.

Please read the Refund, Return & Exchange Policy before purchasing if return eligibility is important to your decision.

34. REFUND PROCESSING

Where a refund is approved, processing time may depend on the original payment method and payment provider.

A refund marked as processed by Shopping Time may require additional banking or payment-network time before appearing in your account.

We are not responsible for processing delays caused solely by a bank or payment provider once funds have been correctly released by us, but we will provide reasonable assistance if a transaction needs to be traced.

35. PRODUCT STORAGE, EXPIRY & CUSTOMER RESPONSIBILITY

After delivery, you are responsible for storing products appropriately.

Follow label instructions relating to:

  • Temperature

  • Sunlight

  • Moisture

  • Refrigeration, if applicable

  • Container closure

  • Contamination prevention

  • Shelf life

  • Period-after-opening information

We cannot reasonably be responsible for deterioration caused after delivery by improper storage, contamination, misuse or continued use after expiry.

36. MISUSE OF PRODUCTS

Products should only be used for their intended purpose and according to their instructions.

Shopping Time is not responsible, to the extent permitted by law, for damage caused solely by:

  • Deliberate misuse;

  • Ignoring clear safety warnings;

  • Using substantially more than directed;

  • Mixing incompatible products contrary to warnings;

  • Using expired products;

  • Using products for unintended purposes;

  • Continuing use after a serious reaction despite advice to stop.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

37. ACCOUNTS

You may be able to create a customer account.

You are responsible for:

  • Maintaining confidentiality of login credentials;

  • Keeping account details accurate;

  • Preventing unauthorized use;

  • Informing us if you suspect unauthorized access.

You should not share your password.

We may suspend an account where reasonably necessary for:

  • Security

  • Fraud prevention

  • Abuse

  • Terms violations

  • Regulatory reasons

38. COMMUNICATIONS FROM US

When you provide contact information, we may use it for transactional communication relating to:

  • Orders

  • Verification

  • Payment

  • Shipping

  • Delivery

  • Returns

  • Refunds

  • Security

  • Customer support

Depending on the permissions you provide and applicable requirements, we may also send marketing communications.

Marketing preferences and personal information are handled in accordance with our Privacy Policy.

39. WHATSAPP & CUSTOMER SUPPORT

Customer-support conversations are intended to help resolve ordinary purchasing, delivery and product-information issues.

A support representative may provide:

  • Product information

  • Ordering guidance

  • Routine suggestions

  • Shipping information

  • Return instructions

Support conversations regarding skincare or personal care should not be interpreted as medical diagnosis or individualized professional healthcare advice.

For serious or persistent medical concerns, consult an appropriately qualified healthcare professional.

40. REVIEWS, COMMENTS & USER CONTENT

We welcome honest reviews.

You may submit content including:

  • Reviews

  • Ratings

  • Comments

  • Photos

  • Videos

  • Testimonials

  • Questions

You retain ownership of content you create.

However, by voluntarily submitting content publicly to Shopping Time, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format and use that content in connection with:

  • ShoppingTime.pk

  • Social media

  • Advertising

  • Marketing

  • Product pages

  • Promotional materials

subject to applicable law and our Privacy Policy.

41. REVIEW STANDARDS

Reviews should reflect genuine experiences.

You must not knowingly submit content that:

  • Is fabricated;

  • Impersonates another customer;

  • Contains malware;

  • Infringes copyright;

  • Reveals another person's private information;

  • Contains unlawful threats;

  • Promotes fraud;

  • Is spam;

  • Is posted in exchange for undisclosed manipulation;

  • Deliberately makes false factual claims.

We may moderate or remove content that violates these standards.

We do not intend to remove a genuine negative review simply because it is negative.

Trust depends on reviews being useful, not universally flattering.

42. INCENTIVIZED REVIEWS & INFLUENCER CONTENT

Where a review, endorsement, influencer post or promotional testimonial has been incentivized, sponsored or connected to a commercial relationship, appropriate disclosure should be made where required.

We may occasionally provide:

  • Samples

  • Discounts

  • Affiliate commissions

  • PR packages

  • Promotional arrangements

Such relationships do not convert an individual experience into a guaranteed product outcome.

43. OUR INTELLECTUAL PROPERTY

Unless otherwise stated, rights in Shopping Time's proprietary:

  • Brand identity

  • Logo

  • Graphics

  • Website design

  • Original photography

  • Videos

  • Advertising material

  • Original written content

  • Product-page layouts

  • Campaign concepts

  • Proprietary databases

belong to Shopping Time or are used under licence.

The domain:

shoppingtime.pk

and the Shopping Time brand may not be used in a way that falsely suggests authorization, partnership or ownership.

44. THIRD-PARTY TRADEMARKS

Third-party:

  • Brand names

  • Product names

  • Logos

  • Packaging

  • Trademarks

remain the property of their respective owners.

Displaying a third-party product for legitimate retail, identification or marketing purposes does not transfer ownership of that intellectual property to Shopping Time.

45. WHAT YOU MAY DO WITH OUR WEBSITE

You may use ShoppingTime.pk for ordinary personal shopping and browsing.

You may also reasonably:

  • Share product links;

  • Screenshot a product for personal discussion;

  • Share a Shopping Time page with friends;

  • Post about a product you purchased;

  • Link to publicly available Shopping Time content.

Ordinary word of mouth is welcome.

46. WHAT YOU MAY NOT DO

Without appropriate authorization, you may not:

  • Copy substantial parts of the website for a competing store;

  • Commercially reuse proprietary Shopping Time photography;

  • Impersonate Shopping Time;

  • Create a misleadingly similar website;

  • Scrape the website at abusive scale;

  • Circumvent security;

  • Introduce malware;

  • Attempt unauthorized access;

  • Harvest customer data;

  • Use automated systems to commit promotional abuse;

  • Place fraudulent orders;

  • Interfere with normal website operation;

  • Use the site for unlawful activity.

We may restrict access where necessary to protect customers, systems or the business.

47. THIRD-PARTY SERVICES

Shopping Time depends on third parties to operate an e-commerce business.

These may include:

  • Shopify or other commerce infrastructure

  • Payment processors

  • Banks

  • EasyPaisa

  • JazzCash

  • Courier companies

  • Hosting providers

  • Analytics services

  • Advertising platforms

  • Social-media platforms

  • Email providers

  • SMS providers

  • Customer-support systems

We choose service providers for legitimate business purposes, but we do not control every aspect of their systems.

Third-party services may also have their own terms and privacy practices.

48. THIRD-PARTY LINKS

ShoppingTime.pk may link to external websites.

A link does not automatically mean that we:

  • Own the website;

  • Control it;

  • Guarantee its content;

  • Endorse everything on it.

Once you leave ShoppingTime.pk, the third party's own terms and privacy practices may apply.

49. WEBSITE AVAILABILITY

We want ShoppingTime.pk to remain fast, secure and available, but no website can guarantee uninterrupted operation.

The website may occasionally be unavailable because of:

  • Maintenance

  • Server problems

  • Cybersecurity events

  • Hosting failures

  • Software updates

  • Internet outages

  • Power failures

  • Third-party failures

  • Events outside our control

We may change, update, suspend or discontinue website features where reasonably necessary.

50. WEBSITE ERRORS

We do not promise that every page will always be completely free from:

  • Typographical errors

  • Broken links

  • Technical bugs

  • Pricing errors

  • Incorrect stock indicators

  • Temporary display problems

If an error materially affects an order, we will deal with it reasonably and according to applicable law.

51. PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

Personal information may be used for legitimate purposes including:

  • Processing orders

  • Delivering parcels

  • Preventing fraud

  • Providing support

  • Processing payments

  • Handling refunds

  • Improving the website

  • Analytics

  • Marketing where appropriate

Please read the Privacy Policy for the complete explanation.

52. FRAUD & ABUSE PREVENTION

We may use reasonable anti-fraud measures to protect:

  • Customers

  • Payment systems

  • Courier partners

  • Shopping Time

Orders may be reviewed for unusual behavior such as:

  • Repeated COD refusal

  • Multiple suspicious accounts

  • Stolen payment methods

  • Abusive coupon use

  • Unusual order patterns

  • False addresses

  • Automated ordering

  • Identity misuse

A legitimate customer affected by an automated or manual fraud check may contact us for review.

53. NO GUARANTEE OF CONTINUOUS PRODUCT AVAILABILITY

We do not guarantee that:

  • Every product will remain in stock;

  • Every promotion will continue;

  • Every brand will remain available;

  • Every product will be available in every city;

  • Every payment method will remain supported;

  • Every courier will cover every location.

Business offerings change.

54. WARRANTIES & REPRESENTATIONS

To the extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We make reasonable efforts to provide a functional service and accurate information, but we cannot promise that:

  • The website will never experience downtime;

  • Every typographical error will be prevented;

  • Every product will suit every individual;

  • Cosmetic results will be identical for every customer;

  • A third-party service will never fail.

This section does not remove warranties or consumer rights that apply by law.

55. LIMITATION OF LIABILITY

Nothing in these Terms is intended to unlawfully exclude or restrict liability.

To the fullest extent permitted under applicable law, Shopping Time will not be liable for purely indirect or consequential business losses arising from ordinary consumer use of the website, including loss of:

  • Profit

  • Revenue

  • Business opportunity

  • Data

  • Commercial goodwill

where such losses were not directly caused by a legal breach for which liability cannot be excluded.

Where liability may lawfully be limited, our liability relating to an individual transaction will ordinarily not exceed the amount paid for the affected order.

However, this limitation does not apply where the law does not permit such a limitation.

56. YOUR CONSUMER RIGHTS REMAIN

Nothing in these Terms is intended to remove or override rights that you have under applicable consumer-protection or other mandatory Pakistani law.

If a provision in these Terms conflicts with a mandatory legal right, the mandatory legal requirement takes priority to the extent of that conflict.

57. THIRD-PARTY MANUFACTURERS

Where Shopping Time is not the manufacturer of a product, we do not control the manufacturing process itself.

Manufacturers and brand owners may be responsible for matters within their control, including:

  • Formulation

  • Manufacturing

  • Batch production

  • Product specifications

  • Manufacturing quality systems

  • Manufacturer-issued claims

  • Manufacturer labelling

Shopping Time may assist customers in communicating legitimate product concerns to the relevant supplier, distributor or manufacturer.

This distinction does not remove any separate legal responsibility Shopping Time may have as the seller or retailer.

58. FORCE MAJEURE / EVENTS OUTSIDE OUR CONTROL

We will not be treated as having breached these Terms solely because performance was prevented or materially delayed by an event genuinely outside our reasonable control.

Examples may include:

  • Floods

  • Earthquakes

  • Natural disasters

  • Severe weather

  • Epidemics

  • Pandemics

  • War

  • Civil unrest

  • Terrorism

  • Major security restrictions

  • Government restrictions

  • Strikes

  • Road closures

  • Courier-network disruption

  • Internet infrastructure failure

  • Large-scale power failure

  • Banking network disruption

We will make reasonable efforts to minimize disruption.

If fulfilment becomes impossible, prepaid amounts relating to undelivered goods will be handled appropriately.

59. SUSPENDING OR TERMINATING ACCESS

We may suspend or restrict use of the website or an account where reasonably necessary because of:

  • Fraud

  • Security threats

  • Unlawful conduct

  • Abuse

  • Repeated fake orders

  • Unauthorized access attempts

  • Material violations of these Terms

Termination of an account does not automatically erase obligations arising from transactions completed before termination.

60. CHANGES TO THESE TERMS

Shopping Time may update these Terms when necessary to reflect:

  • Business changes

  • New products

  • New payment methods

  • New website functionality

  • Regulatory requirements

  • Security practices

  • Policy improvements

The Last Updated date at the top will indicate the current version.

For a purchase transaction, the version applicable at the relevant time will generally govern that transaction, subject to applicable law.

61. ELECTRONIC COMMUNICATIONS

By using an online store, you understand that transactions and communications may occur electronically.

Electronic records may include:

  • Order confirmations

  • Invoices

  • Payment confirmations

  • Shipping updates

  • Policy notices

  • Customer-support records

You should retain important order documentation until your transaction has been completed.

62. NO WAIVER

If Shopping Time does not immediately enforce a provision of these Terms, that does not necessarily mean we permanently give up our right to enforce it later.

63. SEVERABILITY

If a court or competent authority determines that one provision of these Terms is invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

64. ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them, constitute the agreement governing your use of ShoppingTime.pk and purchases through the website.

This includes our:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Refund, Return & Exchange Policy

  • Product-specific terms

  • Promotion-specific terms where applicable

65. HEADINGS

Section headings exist to make these Terms easier to read.

They do not change the legal meaning of the provisions underneath them.

66. GOVERNING LAW

These Terms are governed by the applicable laws of Pakistan.

Any mandatory consumer-protection rights or legally required dispute forums remain unaffected.

Subject to those mandatory rights and requirements, disputes relating to ShoppingTime.pk may fall within the jurisdiction of the competent courts and authorities in Lahore, Punjab, Pakistan.

67. LET'S TRY TO SOLVE THE PROBLEM FIRST

Before turning an ordinary customer-service dispute into a formal legal dispute, we encourage you to contact us.

Send us:

  • Your name

  • Order number

  • Mobile number

  • A clear explanation of the problem

  • Relevant photographs or documents

Contact:

WhatsApp: 0332-0800008
Email: support@shoppingtime.pk

We will make reasonable efforts to understand the issue and provide an appropriate response.

This informal resolution process does not prevent either party from exercising legal rights where necessary.

68. CONTACT INFORMATION

Questions about these Terms can be sent to:

Shopping Time
shoppingtime.pk

Legal / Registered Business:
support@shoppingtime.pk

Address:
403-G1, Johar Town, Lahore, Pakistan

Email:
support@shoppingtime.pk

WhatsApp:
0332-0800008

Customer Support:
Monday to Saturday
9:00 AM–5:00 PM PKT

NTN / Registration Number:
3520218284341

CLEAR TERMS. TRUSTED SHOPPING.

Shopping Time exists to make online shopping easier to understand, not harder.

We expect customers to give us accurate information, use products responsibly and deal with us fairly.

In return, we aim to provide clear product information, transparent prices, dependable order handling and reasonable support when something goes wrong.

No hidden tricks.

No fake guarantees.

No pretending every skincare product works exactly the same for every person.

Just clearer online shopping.

Shopping Time
shoppingtime.pk

Trusted Shopping